PDF Troubleshooting Guide

It has come to our attention that some users are experiencing problems while trying to access certain PDF documents on our site. Unfortunately, this is an issue between Adobe's Reader Plugin and either the Internet Explorer and/or the Firefox browsers.

While we are looking for a solution to make our documents more accessible to everyone, below are a couple of methods that you can use to access the files in the interim.

If you would like a high resolution print quality .pdf of one of our documents, please email us at info.pcc@bcpcc.com and we will email you your requested document.

Open PDF directly in Reader or Acrobat (quick fix)

When the PDF appears as a clickable link, you can often save the file to your desktop and open it directly. Downloading the file is a quick solution to get you going without further troubleshooting.

Right-click (Windows) the link to the PDF file.
Choose the appropriate save or download option. The options vary depending on your browser:

• (Internet Explorer) Save Target As
• (Firefox) Save Link As

Make sure Adobe Acrobat Document is selected for the file type, and save the file.
Note: If you don't see a Save As dialog box, your browser could have opened a separate downloads window and downloaded the file automatically.

Locate the saved PDF, and double-click the file to open it. If your browser opened a downloads window, double-click the PDF in the downloads list.

Download the latest Adobe Reader plugin for your browser

This fix will take longer but will be beneficial in the long run as it will allow you to open PDF files for viewing directly in your browser.

You'll need to download the latest Adobe Reader plugin and can get that here.

Then follow the installation instructions.